1. General Policy
All successful transactions on Digifrik VTU are generally non-refundable once the service has been delivered to the beneficiary. This includes data, airtime, electricity tokens, TV subscriptions, and utility payments.
2. Failed Transactions
If a payment is deducted from your wallet but the service is not delivered within 30 minutes, you are eligible for a full refund. Contact support with your transaction ID.
3. Wrong Details
Refunds will not be issued for transactions where incorrect details (wrong phone number, wrong meter number, etc.) were entered by the user. Please double-check all details before confirming.
4. Duplicate Payments
If you accidentally make duplicate payments for the same service, contact our support team immediately. We will review and process a refund at our discretion.
5. Processing Time
Approved refunds are credited back to your Digifrik wallet within 1–3 business days.
6. Contact
To initiate a refund request, email support@digifrik.com with your transaction ID and a description of the issue.